What is your return policy?
Since our products are well represented on this site, including dimensions, and will arrive at your door as it is shown in the photos, we cannot offer a full refund on items that are returned due to style issues. Also, since our products ship quickly, if you want to cancel the order you must do so as soon as possible, since the return policy will apply once the items have left our warehouse.
There is a 30% restocking fee for all returned items in addition to freight charges back to us. Please note, that if you have already unpacked the item, then wish to return it, it will be subject to inspection once we receive it, and you will be responsible for any damages. If there is damage, you will need to file a freight claim directly with the shipping company in order to recoup any losses.
The return policy does not apply to orders that are subjected to notated freight damage if reported within 48 hours of delivery. If your merchandise is damaged during shipping or is defective, we will immediately send you a replacement part at no cost to you, however, you must report the damage within 48 hours of receiving the product. Also, any special freight charges, such as White Glove Delivery, are non-refundable.
Why is the return policy so costly?
In many cases we are shipping the goods 1000 miles or more. In reality, returning goods of this size that distance would be logistically impossible and too costly to offer a full refund on non-damaged items, hence the 30% restocking fee plus return freight. No Internet furniture retailer can honestly offer a comprehensive return policy on non-damaged goods, yet many will claim to, then battle when it comes time to accept the return. As with everything else on our site, we have tried to be upfront and honest regarding our return policy.
It is recommended that you save the pallets, cartons, and packing material until after you set up the furniture and inspect for defect issues. Honesty, integrity, and quality are the values that we've built our business on. If you encounter a defect, rest assured that we will make it right at our cost.
How do I cancel an order?
If your order has not yet shipped and you wish to cancel, please email us at orders@percentagemarketing.com letting us know you wish to cancel. Since our products ship quickly, if you want to cancel the order you must do so as soon as possible, since the return policy will apply once the items have left our warehouse.
Special note regarding "held shipments". If you have paid for your order by credit card, but have asked us to hold your order for a later shipping date, you may be subject to 3.5% merchant fees if you decide to cancel after 72 hours of placing your order. This will be handled on a case-by-case basis.
How do I return an item?
To return an item you must first contact a representative to get instructions. You will be responsible for getting the item back to us. You can either send any items yourself, or we can arrange for our freight carrier to pick the items up from you. Once we receive the items back , we will give you a refund (minus the 30% re- stock charge and any freight costs that we incur getting the items back to us). Please note, that if you have already unpacked the item, it will be subject to inspection once we receive it, and you will be responsible for any damages. If there is damage, you will need to file a freight claim directly with the shipping company in order to recoup any losses. Please note that custom items may not be returnable.
Are there any guarantees against defects?
Our products carry a limited lifetime warranty on all manufacturer's defects.
VERY IMPORTANT: It is our desire that all of our customers receive only the best in quality. Occasionally, products are damaged in the shipping process. If there is freight damage you are in no way responsible.
| PLEASE INSPECT ALL SHIPPING CONTAINERS BEFORE YOU RECEIVE THE ITEMS FROM THE FREIGHT COMPANY. |
| If you notice any damage to the boxes or packages, please note that damage on the shipping document before signing for the acceptance of the items. Damage to the box, in most cases, does not mean the product itself is damaged. If there is damage to the box it must be determined if the product is damaged as well. You have the right to inspect the product to determine this. If there is damage to the box but the product is fine than no notation is necessary. If the product is damaged the notation that you or the driver makes on the bill of lading must state “Product Damaged” versus “box is damaged” and have the driver initial it. This is very important. |
Please contact us immediately if you find any damaged items. Upon notice, we will re-ship the damaged part within 48 hours. If there is a damage issue you must notate it the freight bill at the time of delivery.
Once you have the product inside your house, it is critical to unpack and check for damage and completeness. This must be done within 48 hours of receipt. No claims (in relation to concealed damage, missing parts, etc.) can be honored unless we are notified within the 48 hours. If a problem is found, Children's Bedroom Furniture reserves the right to determine the best way to resolve the problem. This may be done by sending out a replacement part, the issuing of a credit, replacing the entire product itself, or simply sending out a touch up pen if applicable. The customer may be asked to provide pictures to best determine the resolution of the problem. Rest assured, we will do our best ot make it right by you.
We have taken extra precautions in our shipping process to minimize any chance of product damage. This included placing the products on OVERSIZED pallets and shrink wrapping them and surrounding them with hardboard.
In addition, our warranty covers any damage that occurs during normal use. If replacement parts are required after the warranty expires, they will be available for purchase. |
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